15% Lost Referrals
Paper faxes disappeared, labs never acknowledged receipt, and the practice had no tracking. Digital referrals with real-time status tracking brought lost referrals to 0%.
Paper-based HST referrals were the #1 patient drop-off point. We built a digital referral pipeline with real-time tracking and OCR-powered results processing that cut turnaround from 10 days to 48 hours.
Get StartedA high-volume practice in New York ordering 40+ Home Sleep Tests per month had a third of referrals disappear into a black hole — faxes that never arrived, results that sat in an inbox, patients who were never called back.
The digital referral pipeline gave every HST a tracking number, OCR'd incoming results, auto-populated the diagnosis, and queued studies for doctor review. Turnaround compressed from 10-14 days to 48 hours, and patient drop-off at the HST stage fell from 35% to 5%.
Home Sleep Test referrals were the #1 patient drop-off point in the care pathway. Paper-based referrals got lost, labs took days to acknowledge receipt, results came back via fax and sat in a pile, and patients who didn't hear back within a week assumed nobody cared.
15% of referrals were lost or untracked — the practice had no way to know whether a fax was received, whether the patient completed the test, or whether results were on their way back. The black hole between referral and results was losing patients.
When results did arrive, a staff member spent 20 minutes per patient manually entering AHI, RDI, SpO2 nadir, and total sleep time into the system. With 40+ tests per month, this was a significant time drain — and transcription errors introduced clinical risk.
Paper faxes disappeared, labs never acknowledged receipt, and the practice had no tracking. Digital referrals with real-time status tracking brought lost referrals to 0%.
Patients who didn't hear back within a week assumed nobody cared and never returned. Automated status updates and 48-hour turnaround kept patients engaged through the process.
Staff manually transcribed AHI, RDI, SpO2, and sleep time from faxed reports. OCR extraction eliminated all manual entry and removed transcription error risk.
Between fax delays, lab processing, and results sitting in an inbox, the full cycle took 10-14 days. Digital routing and OCR processing compressed this to 48 hours.
The practice needed a referral system that worked with their existing lab relationships — including labs that still operate on fax. Our hybrid approach supports both digital and fax-based labs while bringing modern tracking to every referral.
Works with both digital labs and fax-based labs — the practice didn't have to change their lab relationships to benefit from tracking and OCR.
Incoming sleep study results are automatically parsed for key metrics — AHI, RDI, SpO2 nadir, total sleep time — and populated into the patient record.
Compare turnaround times, completion rates, and result quality across labs to make data-driven decisions about preferred partnerships.
Automated notifications keep patients informed at every stage — from referral sent to results interpreted — preventing the silence that causes drop-off.