22% Revenue Leakage
The DSO was losing 22 cents on every dollar produced across unbilled visits, untouched denials, and uncollected balances. End-to-end lifecycle tracking closed the gap to under 2%.
Revenue was leaking at every stage — unbilled visits, untouched denials, uncollected patient balances. We built an RCM dashboard that gave leadership X-ray vision into every dollar.
Get StartedThe CFO of a 5-location DSO knew they were leaking revenue but couldn't pinpoint where. Some locations didn't bill for all services rendered. Others had $200K+ in aging claims untouched for 90+ days. The organization was collecting only 78 cents on every dollar produced.
The RCM dashboard gave them full visibility into every dollar — from service delivery to payment. Within 12 months, they closed the gap from 78% to 98% collection rate, recovering $275K in previously leaked revenue.
Revenue was leaking at every stage of the cycle — unbilled visits, denied claims sitting untouched, patient balances never collected, and provider production invisible to leadership. The DSO was collecting only 78 cents on every dollar produced.
Financial reporting was a manual, 2-week process involving spreadsheets from each location. By the time leadership saw the numbers, it was too late to act on them. There was no way to compare location performance, identify underperforming providers, or spot collection bottlenecks.
Some locations had over $200K in aging claims that had gone untouched for 90+ days. Without visibility into the pipeline, these claims quietly aged past filing deadlines and became unrecoverable.
The DSO was losing 22 cents on every dollar produced across unbilled visits, untouched denials, and uncollected balances. End-to-end lifecycle tracking closed the gap to under 2%.
Leadership had no insight into individual provider production or utilization. Per-provider dashboards revealed performance disparities and enabled targeted coaching.
Financial reports were manually compiled from spreadsheets across 5 locations, taking 2 weeks. Real-time dashboards replaced the entire process.
Claims that sat untouched for 90+ days were quietly expiring past filing deadlines. Automated alerts and prioritized denial workflows ensured no claim went unworked.
The DSO needed more than a reporting tool — they needed a system that actively identified revenue leakage and guided staff to close it. Our RCM platform combines visibility with actionable workflows.
Built for DSOs from the ground up — location-level P&L, provider-level performance, and organization-wide rollup in a single dashboard.
Not just reporting — the system identifies revenue leakage points and generates prioritized action items for the billing team.
Patient payments, insurance payments, and adjustments all flow through a single system — no reconciliation needed.
Payer reimbursement analysis reveals which fee schedules are underperforming, enabling data-driven negotiation with payers.