45% Patient Dropout Within 90 Days
Nearly half of patients stopped using their oral appliance within 3 months — most due to initial discomfort that could have been resolved with a simple titration adjustment.
An automated patient engagement platform with milestone-triggered communication sequences across chat, SMS, email, and fax — transforming treatment adherence from 55% to 95% and doubling referral volume.
Build Your Patient Engagement PlatformAn omni-channel patient communication platform with automated sequences triggered by treatment milestones — comfort check-ins, titration reminders, follow-up scheduling, adherence tracking, and annual reauthorization workflows.
The platform replaces manual "call them if you remember" follow-up with systematic, evidence-based engagement that keeps patients on track throughout their treatment journey.
45% of patients who received an oral appliance stopped using it within 90 days. They didn't come back for titration adjustments, didn't report comfort issues, and didn't complete follow-up sleep tests. The practice had no systematic follow-up — it was "call them if you remember."
A practice in Georgia prided itself on clinical outcomes but had a dirty secret — nearly half their patients disappeared after receiving their appliance. The doctors assumed patients were happy, but most experienced initial discomfort and simply gave up.
The goal was to build an automated, milestone-triggered engagement engine that would proactively reach patients at critical moments in their treatment journey — before they dropped off.
Nearly half of patients stopped using their oral appliance within 3 months — most due to initial discomfort that could have been resolved with a simple titration adjustment.
Follow-up was entirely manual and ad hoc — "call them if you remember" — resulting in most patients never receiving proactive outreach after appliance delivery.
Only 35% of patients completed their follow-up sleep test, meaning practices couldn't demonstrate treatment efficacy to insurance companies or referring physicians.
Staff spent 15+ hours per week making manual follow-up calls, leaving little time for other patient care activities and still only reaching a fraction of patients.
We built an automated engagement engine that reaches every patient at every critical milestone in their treatment journey — across every channel — without adding staff workload.
Treatment milestones automatically trigger the right message, at the right time, through the right channel — from Day 1 check-in to Month 12 reauthorization.
Every patient interaction — chat, SMS, email, fax — displayed in a single chronological timeline with full context for the entire care team.
Non-responsive patients are automatically escalated — if a Day 3 comfort check gets no reply, the system triggers a phone call task for staff follow-up.
Shareable video library with comfort tips, usage guides, and progress milestones — empowering patients with self-service resources at every stage.
