Answers every inbound call, 24/7
Picks up on the first ring during clinic rush, lunch, evenings and weekends. No hold queue, no voicemail, no caller trying the practice down the road instead.
Award-Winning Voice AI Development
One Voice Agent. Every Patient Call, In or Out.
It answers the phone when your front desk cannot, and it makes the calls your front desk never has time for. Both book straight into the schedule you already run.
Books, reschedules and cancels
Offers live slots mid conversation and writes the appointment into your practice management system. Reschedules and cancellations are handled the same way, with the freed slot backfilled.
Triage and intelligent routing
Understands why the patient is calling, answers routine questions about hours, location, insurance accepted and preparation, and routes anything clinical or urgent to the right person with full context.
Recall and reactivation outreach
Works the recall list your team never gets to. Calls patients due for hygiene, follow ups and annual visits, and books them while it has them on the line.
Confirmations and reminders
Confirms upcoming appointments by voice and text so the schedule shows who is actually coming in, and gives the patient a chance to move it instead of skipping it.
Missed appointment recovery
Reaches patients who did not show, rebooks them, and fills the empty slot from the waitlist before the day is lost.
Unscheduled treatment follow up
Follows up on treatment that was diagnosed but never scheduled, so care that was recommended actually happens and revenue that was earned actually lands.
Warm hand off to your team
Anything complex, sensitive or outside its approved call flows goes to a human with a summary of the conversation so far. The patient never repeats themselves.
How It Works
Live in weeks, not quarters. Three steps from first call to appointments booking into your schedule. Hover or tap a step to see what it involves.
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Step 1: Connect your schedule and your phones Step 1: Connect your schedule and your phones
A small connector on your side reads your schedule, recall lists and patient records where they already live. Your existing number stays. Calls can route to the agent first, on overflow when the desk is busy, or only after hours. No rip and replace, nothing new for your team to learn.
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Step 2: Approve the call flows, then it starts talking Step 2: Approve the call flows, then it starts talking
You sign off on what the agent may say and do: greeting, booking rules, the questions it answers, and exactly when it hands off to a person. The same week it begins answering inbound calls in your practice name and working the recall list in the evenings.
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Step 3: Appointments land in your schedule Step 3: Appointments land in your schedule
Bookings, reschedules and cancellations write directly into the system you already run. Every call is transcribed and reviewable. Your front desk opens the day to a full calendar and a short list of hand offs, not a voicemail box.
How a Voice Agent Compares to What You Have Now
Most practices are already paying for one of these. Here is what each one does with a patient who calls at 6:40pm wanting to book.
Phone tree / IVR
Press 2 for scheduling, then leave a message
An auto attendant routes; it cannot book. After hours it collects a voicemail that someone has to return tomorrow, by which time a third of callers have booked elsewhere. It answers no questions and knows nothing about the patient.
Human answering service
Takes a message, bills by the minute
A live operator sounds warm but works from a script and a message pad. They cannot see your schedule, so nothing gets booked. Cost scales with call volume, quality varies by shift, and PHI is being handled by a third party you did not vet clinician by clinician.
Another front desk hire
One more person, the same eight hours
Adding headcount helps until lunch, sick days and 5pm. A person answers one call at a time, does not work weekends, and still has patients standing at the desk while the phone rings. Turnover means retraining the same call flows every year.
Text only chatbot
Answers the website, misses the phone
Web chat handles the patients who were going to fill in a form anyway. The patients who call are older, in pain, or on a lunch break, and they want to speak. A chatbot never touches the channel where most bookings actually arrive.
Bonami voice agent
Answers, books, confirms, and hands off
Picks up every call at once, day or night, in your practice name. Offers real slots and writes the booking into your system. Answers routine questions, escalates the rest to a person with a summary, and logs every word. Same cost whether it is a quiet Tuesday or a Monday after a long weekend.
Where humans still win
What the agent is built not to do
It does not give clinical advice, discuss results, negotiate a bill, or handle a distressed caller alone. Those go to your team, immediately, with context. A voice agent that claims to do everything is one you should not put in front of patients.
Works With the Systems Your Practice Already Runs
The agent is only useful if the booking lands in your real schedule and the call routes through your real phone number. Both are handled through a connector on your side, so nothing about how your team works changes.
EHR & Practice Management
Reads availability and writes bookings, reschedules and cancellations back into the record. Systems we have connected to or scoped connectors for:
- Epic
- Oracle Health (Cerner)
- athenahealth
- eClinicalWorks
- NextGen
- Meditech
- Curve Dental
- Open Dental
Telephony & Call Routing
Your number stays. Route every call to the agent, only overflow when the desk is busy, or only after hours. Change the rule any time.
- Keep your existing number
- SIP trunking
- Twilio
- Overflow and after hours forwarding
- Warm transfer to any extension
Channels
Voice first, because that is where bookings arrive, with text where it helps the patient.
- Inbound and outbound voice
- SMS confirmations and directions
- Missed call text back
- Voicemail fallback if you want one
Governance & Compliance
A system that talks to patients about their care has to be reviewable word for word.
- Every call transcribed
- Immutable call log
- BAA signed, HIPAA and HITECH
- SOC 2 Type II controls
- Role based access to recordings
Running something not listed here? Tell us the system on the call. Scoping the connector is the first thing we do, before anything is quoted.
Create More Time for Patient and Provider Engagement
One AI voice agent, tuned to your practice.
Multi-site recall outreach
No-show recovery at scale
Brand-consistent patient voice
Centralized reporting across locations
Appointment confirmations
Recall & reactivation outreach
Cancellation rebook
Referral follow-up
Recall outreach
Hygiene reactivation
Unscheduled treatment follow-up
Cancellation rebook
Built for Healthcare, Safe by Design
A voice agent that talks to patients carries a higher bar — every safeguard below is built in from the start.
PHI is encrypted end to end, auto-redacted with human review, never used to train models — HIPAA, HITECH, and SOC 2 Type II.
The agent introduces itself with your practice name, hours, and tone — a natural, on-brand conversation, not a robocall.
The agent follows the call flows you approve — never improvises clinical advice, and escalates anything outside its remit.
Complex, sensitive, or unhappy calls route to your team automatically — the agent knows the edge of its lane and steps back.
Every call is logged, transcribed, and reviewable, so you always know exactly what was said on your behalf.
PHI is deleted on a fixed schedule per your agreement, never retained in training datasets, and never shared.
One Network. What Changed After the Voice Agent Went Live.
A multi site specialty provider group, live in under four weeks across every location. Every number below is from that deployment.
94%
Of inbound calls answered, up from 61%. The rest used to hit voicemail during clinic hours or ring out after close, and most of those callers never tried again.
+31%
New patient bookings across the network. Demand that arrived at the wrong moment is now captured and scheduled while the patient is still on the line.
40%
Of bookings now captured after hours. Patients calling at 7pm book at 7pm instead of leaving a message that often went nowhere.
26% to 11%
No show rate. Multi channel confirmations patients actually answer, plus waitlist backfill that turns a cancelled slot back into a completed visit.
Need a Voice Agent for Something Other Than Patient Calls?
The same team builds custom voice agents for payer call centres, pharmacy refill lines, home health dispatch, and enterprises outside healthcare entirely: your telephony, your systems, your call flows. See how we build custom AI agents, or meet ARIA, the agent behind these numbers.
Talk About a Custom Voice Agent
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Frequently Asked Questions
[ 1 ]
What is an AI voice agent for healthcare?
An AI voice agent is software that holds a natural spoken conversation with a patient over the phone and takes action on it: answering the call, understanding why they are calling, offering real appointment slots, booking into the practice management system, and handing off to a person when the call needs one. Unlike a phone tree it does not route and record; it resolves. Unlike a general purpose voice bot it is built around clinical workflows, HIPAA obligations and the systems practices already run.
[ 2 ]
How is this different from an IVR or auto attendant?
An IVR presents a menu and routes the call, then usually ends in voicemail. It cannot see your schedule, cannot book, and answers no questions. The voice agent listens to what the patient says in their own words, answers routine questions about hours, location, insurance and preparation, offers live slots and writes the booking into your system. Callers who would abandon a menu stay on the line because they are talking, not pressing buttons.
[ 3 ]
Does it handle inbound calls or only outbound?
Both. Inbound, it answers every call around the clock, books, reschedules, cancels, triages and routes. Outbound, it works recall lists, confirms upcoming appointments, recovers missed appointments and follows up on treatment that was diagnosed but never scheduled. Most practices start with inbound overflow and after hours, then switch on outbound recall once they have heard how it sounds.
[ 4 ]
Does it sound like a robot?
No. It speaks in natural, low latency conversation, introduces itself with your practice name, uses your hours and your tone, and handles interruptions the way a person does. It also identifies itself as an automated assistant when asked, because patients should never be deceived about who they are speaking to. Sounding human and being honest about being software are not in conflict.
[ 5 ]
Can it take several calls at the same time?
Yes, without limit. The Monday after a long weekend, a snow day cancellation wave, or a recall campaign that lands while the desk is at lunch no longer create a queue. Every caller is answered on the first ring, at the same time, with the same quality. This is the single biggest difference from adding staff, who answer one call at a time.
[ 6 ]
What happens when it cannot answer a question?
It hands off. Anything clinical, anything about results, billing disputes, a distressed or angry caller, or any request outside the call flows you approved goes to your team immediately, with a summary of the conversation so far so the patient does not repeat themselves. If nobody is available it takes a structured message and creates a follow up task. It never guesses at a clinical answer.
[ 7 ]
Will it work with our practice management system or EHR?
In most cases, yes. A connector on your side reads availability and writes bookings, reschedules and cancellations back into the record. We have connected to or scoped connectors for Epic, Oracle Health, athenahealth, eClinicalWorks, NextGen, Meditech, Curve Dental and Open Dental among others. If your system is not on that list, scoping the connector is the first thing we do, before anything is quoted.
[ 8 ]
Do we have to change our phone number or phone system?
No. Your number stays. Calls are routed to the agent by a forwarding rule you control: every call, only overflow when the desk is busy, or only outside business hours. You can change that rule at any time. Warm transfers to any extension work as they do today.
[ 9 ]
Is it HIPAA compliant?
Yes. We sign a Business Associate Agreement. PHI is encrypted in transit and at rest, access to recordings and transcripts is role based, and patient data is never used to train models. Every call is logged and transcribed so you can audit exactly what was said on your behalf. We operate to HIPAA, HITECH and SOC 2 Type II standards, the same bar as the rest of our healthcare work.
[ 10 ]
How long does it take to go live?
The multi site network in our case study was live across every location in under four weeks. A single practice is usually faster. The timeline is set by the connector to your scheduling system and by how quickly your team approves the call flows, not by the AI itself.
[ 11 ]
How much does an AI voice agent cost?
It is priced as a monthly service for the practice or group, not per minute, so a busy month does not produce a surprise invoice. The figure depends on the number of locations and whether you run inbound only or inbound plus outbound recall. We give a fixed quote after a short call about your call volume and systems. For most practices the comparison that matters is against a human answering service billed by the minute or a front desk hire that still leaves the phone unanswered after 5pm.
[ 12 ]
What results should we expect?
On the network in our published case study, answered calls went from 61% to 94%, new patient bookings rose 31%, 40% of bookings now happen after hours, and the no show rate fell from 26% to 11%. Your numbers will depend on how many calls you currently miss and how many recall patients are sitting unworked. We will look at both with you before you commit to anything.
The Patients Who Need You Most Are the Ones Ringing Out
The 6:40pm call that went to voicemail. The recall list nobody has time to work. The slot that stayed empty because the confirmation never went out. Book a short call and we will look at your missed call volume and your recall backlog together. No pitch deck. No commitment. Only need the phones answered? Start with the AI receptionist.
Book Your Free Demo40%
Average Productivity Increase
60%
Reduction in Manual Tasks
96%
Client Satisfaction Rate
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