Clinical & Front-Office
A multi site specialty provider group, live in under four weeks across every location. Every number below is from that deployment.
Book a DemoBusiness impact
94%
Of inbound calls answered, up from 61%.
Source: Specialty provider network case study
It answers the phone when your front desk cannot, and it makes the calls your front desk never has time for. Both book straight into the schedule you already run.
Picks up on the first ring during clinic rush, lunch, evenings and weekends. No hold queue, no voicemail, no caller trying the practice down the road instead.
Offers live slots mid conversation and writes the appointment into your practice management system. Reschedules and cancellations are handled the same way, with the freed slot backfilled.
Understands why the patient is calling, answers routine questions about hours, location, insurance accepted and preparation, and routes anything clinical or urgent to the right person with full context.
Works the recall list your team never gets to. Calls patients due for hygiene, follow ups and annual visits, and books them while it has them on the line.
Confirms upcoming appointments by voice and text so the schedule shows who is actually coming in, and gives the patient a chance to move it instead of skipping it.
Anything complex, sensitive or outside its approved call flows goes to a human with a summary of the conversation so far. The patient never repeats themselves.
Most practices are already paying for one of these. Here is what each one does with a patient who calls at 6:40pm wanting to book.
Press 2 for scheduling, then leave a message. An auto attendant routes; it cannot book. After hours it collects a voicemail that someone has to return tomorrow, by which time a third of callers have booked elsewhere. It answers no questions and knows nothing about the patient.
Takes a message, bills by the minute. A live operator sounds warm but works from a script and a message pad. They cannot see your schedule, so nothing gets booked. Cost scales with call volume, quality varies by shift, and PHI is being handled by a third party you did not vet clinician by clinician.
One more person, the same eight hours. Adding headcount helps until lunch, sick days and 5pm. A person answers one call at a time, does not work weekends, and still has patients standing at the desk while the phone rings. Turnover means retraining the same call flows every year.
What the agent is built not to do. It does not give clinical advice, discuss results, negotiate a bill, or handle a distressed caller alone. Those go to your team, immediately, with context. A voice agent that claims to do everything is one you should not put in front of patients.
Integrations
The agent is only useful if the booking lands in your real schedule and the call routes through your real phone number. Both are handled through a connector on your side, so nothing about how your team works changes.
9 named systems it connects to
Running something not listed here? Tell us the system on the call. Scoping the connector is the first thing we do, before anything is quoted.
AI Voice Agent
Epic
Oracle Health (Cerner)
athenahealth
eClinicalWorks
NextGen
Meditech
Curve Dental
Open Dental
Twilio
A voice agent that talks to patients carries a higher bar — every safeguard below is built in from the start.
A delivered Bonami project that tackles the same problem this agent automates.
AI receptionist that answers every patient call 24/7, books into your practice management system and hands off to your team when needed.
View agentPredict no-show risk, send automated appointment reminders and rebook open slots from your waitlist.
View agentCollect patient history online, verify insurance and pre-populate the EHR so complete records are ready before the visit, with Bonami X AI's intake…
View agentAn AI voice agent is software that holds a natural spoken conversation with a patient over the phone and takes action on it: answering the call, understanding why they are calling, offering real appointment slots, booking into the practice management system, and handing off to a person when the call needs one. Unlike a phone tree it does not route and record; it resolves. Unlike a general purpose voice bot it is built around clinical workflows, HIPAA obligations and the systems practices already run.
An IVR presents a menu and routes the call, then usually ends in voicemail. It cannot see your schedule, cannot book, and answers no questions. The voice agent listens to what the patient says in their own words, answers routine questions about hours, location, insurance and preparation, offers live slots and writes the booking into your system. Callers who would abandon a menu stay on the line because they are talking, not pressing buttons.
Both. Inbound, it answers every call around the clock, books, reschedules, cancels, triages and routes. Outbound, it works recall lists, confirms upcoming appointments, recovers missed appointments and follows up on treatment that was diagnosed but never scheduled. Most practices start with inbound overflow and after hours, then switch on outbound recall once they have heard how it sounds.
No. It speaks in natural, low latency conversation, introduces itself with your practice name, uses your hours and your tone, and handles interruptions the way a person does. It also identifies itself as an automated assistant when asked, because patients should never be deceived about who they are speaking to. Sounding human and being honest about being software are not in conflict.
Yes, without limit. The Monday after a long weekend, a snow day cancellation wave, or a recall campaign that lands while the desk is at lunch no longer create a queue. Every caller is answered on the first ring, at the same time, with the same quality. This is the single biggest difference from adding staff, who answer one call at a time.
It hands off. Anything clinical, anything about results, billing disputes, a distressed or angry caller, or any request outside the call flows you approved goes to your team immediately, with a summary of the conversation so far so the patient does not repeat themselves. If nobody is available it takes a structured message and creates a follow up task. It never guesses at a clinical answer.
In most cases, yes. A connector on your side reads availability and writes bookings, reschedules and cancellations back into the record. We have connected to or scoped connectors for Epic, Oracle Health, athenahealth, eClinicalWorks, NextGen, Meditech, Curve Dental and Open Dental among others. If your system is not on that list, scoping the connector is the first thing we do, before anything is quoted.
No. Your number stays. Calls are routed to the agent by a forwarding rule you control: every call, only overflow when the desk is busy, or only outside business hours. You can change that rule at any time. Warm transfers to any extension work as they do today.
Yes. We sign a Business Associate Agreement. PHI is encrypted in transit and at rest, access to recordings and transcripts is role based, and patient data is never used to train models. Every call is logged and transcribed so you can audit exactly what was said on your behalf. We operate to HIPAA, HITECH and SOC 2 Type II standards, the same bar as the rest of our healthcare work.
The multi site network in our case study was live across every location in under four weeks. A single practice is usually faster. The timeline is set by the connector to your scheduling system and by how quickly your team approves the call flows, not by the AI itself.
It is priced as a monthly service for the practice or group, not per minute, so a busy month does not produce a surprise invoice. The figure depends on the number of locations and whether you run inbound only or inbound plus outbound recall. We give a fixed quote after a short call about your call volume and systems. For most practices the comparison that matters is against a human answering service billed by the minute or a front desk hire that still leaves the phone unanswered after 5pm.
On the network in our published case study, answered calls went from 61% to 94%, new patient bookings rose 31%, 40% of bookings now happen after hours, and the no show rate fell from 26% to 11%. Your numbers will depend on how many calls you currently miss and how many recall patients are sitting unworked. We will look at both with you before you commit to anything.
The 6:40pm call that went to voicemail. The recall list nobody has time to work. The slot that stayed empty because the confirmation never went out. Book a short call and we will look at your missed call volume and your recall backlog together. No pitch deck. No commitment. Only need the phones answered? Start with the AI receptionist.
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