Most organizations come to us in one of three situations. Find the one closest to yours.
You have an EHR patient portal with single-digit active usage. Clinical staff stopped recommending it because patients won't use it. Every appointment is booked by phone, every question becomes a front-desk call. You're ready to replace a Meaningful Use checkbox with software patients actually use.
A new practice, a health-tech product, or an organization formalizing patient-facing software for the first time. No legacy portal to fight — but you need self-service, booking, and follow-up built around how patients actually want to interact with their care, not how it has historically been offered to them.
Engagement works in pockets, but you need it across service lines and a chronic-disease population where follow-up compliance drives outcomes — with automated outreach, care-gap closure, remote monitoring, and EHR integration as first-class components rather than things each department solves on its own.
What patients use vs. ignore comes down to whether the product fits how they manage their care. These are the capabilities we build.
Not AI for its own sake. Four places where it changes the reality of engaging a patient population. Hover a card to see how.
AI learns from your population's engagement history which patients respond to text vs. portal vs. email, and which timing reduces no-shows — then optimizes outreach for each patient individually.
Trained on your appointment history, it flags elevated no-show probability far enough in advance to trigger extra outreach or rescheduling — intervening early enough that the appointment happens.
Intake that varies by what the patient reports — severe chest pain gets a different next step than mild back discomfort. Smart logic flags symptoms warranting triage and routes them to the right clinical staff before the patient arrives.
AI scores care-gap priority on clinical risk, engagement history, and likelihood of a completed service — so care-management resources go where they'll have the most impact.
The portal that came with your EHR was built to satisfy a Meaningful Use checkbox, not to be used. These are the design problems that produce single-digit usage — and the ones that decide whether patients actually engage.
Not a username set three years ago and forgotten, not a security-question workflow that fails on an exact-match miss. Biometric login on mobile, SSO where policy permits, and a recovery flow that works the first try.
A three-year-old Android on a cellular connection — not a desktop on broadband. Responsive design that doesn't degrade to an unusable mobile layout, and load times acceptable on LTE rather than requiring Wi-Fi.
Not a generic inbox nobody monitors. Content-based triage to the right care-team member, response-time tracking with escalation, and provider tools that make answering patient messages efficient.
The reminder timing that reduces no-shows for your population is not the industry average. We build outreach logic on your historical appointment and engagement data, not generic best practices that may not reflect how your patients behave.
Software that doesn't connect to your EHR, scheduling, and clinical workflow creates a parallel administrative layer that generates work. We plan every integration during discovery and build them as first-class components.
Each number comes from a platform we designed and shipped, tied to a real problem. Click through to see the platform behind each metric.
Talk to Us About Your Patient Engagement BuildPatient engagement is a product-design problem before a technology one — design decisions follow from the patients, not the feature list. Hover or tap a stage to see what it involves.
We design for the older, multi-condition patient on an old phone and a cellular connection — not the digitally comfortable patient. Build for them, and it works for everyone else.
Usability testing with real patients from your population surfaces the drop-off points dashboards miss — confusing flows, dead ends, moments people quit. We fix them before launch, when changes still cost a fraction of a post-release rebuild.
Intake into the record, bookings into scheduling, messages to the right care-team member. Every integration is a first-class component — not a parallel layer that generates work.
The reminder timing that cuts no-shows for your population is not the industry average. We build outreach logic on your data — not generic best practices.
Patient-facing software touches PHI, payments, and regulated outreach — each with its own rules. Every standard below is scoped in discovery and built in from the start.
PHI handling, encryption, access controls, audit logging, and BAA requirements for every component that touches patient data.
Independently audited security controls across the stack.
The patient's right to their own data, the ban on information blocking, and FHIR-based exchange with your EHR — the regulatory backbone of a portal that lets patients see and move their records.
Automated reminders and care-gap outreach run over regulated channels — text and email built to the consent and content rules that govern them, alongside CMS engagement requirements.
Balance-checking and online bill-pay built to card-industry security standards.
Usable by elderly patients, patients with visual impairments, and patients with low digital literacy — by design.
The gap between organizations is not whether they have a patient portal — it's whether it works well enough that patients use it, follow-up happens, and care gaps close. Here's who we build patient-facing infrastructure for.
The gap between where most organizations are on engagement and where they need to be isn't a technology gap — it's a product-design gap. Let's talk. Thirty minutes, no pitch — just an honest look at where your engagement falls short and what it would take to build something patients actually use.
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EHR portals are built to satisfy regulatory requirements, not to drive engagement — and the vendor's design constraints, update cadence, and priorities differ fundamentally from what patient engagement requires. Improving one means waiting for the vendor's roadmap, not building on your timeline.
By designing for them, not around them — large text, simple navigation, and minimal steps, with voice-guided options where appropriate. Phone fallback and caregiver access cover patients who can't complete digital interactions on their own.
We integrate with your scheduling system and surface real provider availability through the booking interface. Your existing rules — new vs. established patient, appointment-type eligibility, provider restrictions — apply automatically, so patients only book what's clinically appropriate.
Through intake logic in the booking flow. Patients answer screening questions before reaching availability, and their answers determine which appointment types and providers appear — so someone describing chest pain is routed to urgent clinical guidance, not a routine slot.
A focused portal with online booking and automated follow-up for a single-site practice typically runs three to five months. A full platform with async care, remote monitoring, care-gap outreach, and EHR integration runs six to ten months.
You do. Full IP transfer at project close. No per-patient fees, no licensing costs that scale with your portal usage.
