61%
of inbound calls were answered. The rest hit voicemail during busy clinic hours or rang out after close — and most callers never tried again.
AI Voice Agent for Patient Bookings
A third of patient calls went unanswered, most after hours. An AI voice agent that answers, triages, and books 24/7 lifted the answer rate to 94% and new-patient bookings 31%.
Build Your Voice AgentAbout the Project
A multi-site specialty network was outgrowing its front desk — phones rang through clinic hours and hit voicemail at night, and a patient who can't book on the first call often books elsewhere. We deployed a Bonami X AI Voice Agent that answers, triages, and books every call, 24/7.
Industry
Healthcare / Multi-Site Specialty Network
Specialty care delivered across several clinic locations under one brand.
Business Type
Provider Group — Multiple Locations
One provider group running a shared front desk across every site.
Core Offering
AI Voice Agent (Bonami X AI)
Answers, triages, books, and follows up on every inbound patient call — around the clock, in a natural conversational voice, with clean handoff to staff when a human is genuinely needed.
Integration
Practice Management System · 24/7 Telephony
Writes straight into the scheduling system the front desk already runs, so there is no duplicate calendar and nothing to reconcile after a call.
Timeline
Live in Under Four Weeks
One configuration rolled out to every location, with no new phone hardware.
Coverage
Every Site, Around the Clock
Concurrent calls at peak hours and full after-hours coverage at every location.
The Challenge: 4 in 10 Calls Unanswered
Three problems compounded each other at the front desk.
Reactive
Staff were stuck booking, rescheduling, and confirming, with no time for the patients in front of them. Reminder calls kept slipping down the list.
No headcount
The network had to capture demand whenever it arrived — without staffing every site or losing the warmth patients expect on the phone.
From 61% of calls answered
to 94%, with bookings
captured around the clock
Stop Losing After-Hours Calls
Our Solution
One voice agent across every site — answering, triaging, booking, and following up. Hover or tap a stage to see what it involves.
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Always-On Call Answering
Always-On Call Answering
- Answers every inbound call instantly, 24/7, in a natural conversational voice
- Handles concurrent calls at peak times so no patient waits on hold or hits voicemail
- Recognizes returning patients and greets them in context
-
Intelligent Triage & Routing
Intelligent Triage & Routing
- Determines the reason for the call and assesses urgency before acting
- Routes clinical or sensitive situations to the right staff member with a full summary
- Escalates emergencies immediately, following practice-defined protocols
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Direct Scheduling & Rescheduling
Direct Scheduling & Rescheduling
- Books, reschedules, and cancels directly in the practice management system in real time
- Offers the earliest suitable slot by provider, location, and visit type
- Captures new-patient details and insurance information during the call
-
Follow-Up & No-Show Prevention
Follow-Up & No-Show Prevention
- Sends automated confirmations and reminders across voice, SMS, and email
- Proactively fills canceled slots from a managed waitlist
- Logs every interaction and transcript back into the patient record
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Compliance & Call Governance
Compliance & Call Governance
- Call recording and consent handled per state requirements
- Escalation protocols reviewed and signed off by clinical staff
- Transcripts and agent decisions auditable per call
Why They Chose Us
We built a voice agent that sounds like the practice, books straight into the system staff already use, and keeps clinical judgment with clinicians — rolled out across every site in under a month.
Natural, On-Brand Voice
Patients experience a calm, professional conversation — not a menu tree — so the practice's first impression stays human.
Booked Directly Into Their System
The agent writes straight into the existing practice management system, so there's no duplicate calendar and no reconciliation work for staff.
Clinical Safety Guardrails
Urgency triage and escalation follow protocols the practice defines, keeping clinical judgment exactly where it belongs.
Live in Weeks, Across Every Site
A single configuration rolled out to all locations in under a month, with no new phone hardware to install.
The Results
Every number below was measured in production after launch — not projected in a pitch deck.
94%
Calls Answered — Up from 61%
+31%
New-Patient Bookings — Across the network
40%
Bookings Captured After-Hours — Previously lost to voicemail
11%
No-Show Rate — Down from 26%
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