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How a 5-Location DSO Achieved 98% Collection Rate with Revenue Cycle Management

Revenue was leaking at every stage — unbilled visits, untouched denials, uncollected patient balances. We built an RCM dashboard that gave leadership X-ray vision into every dollar.

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About the Project

A 5-location DSO was collecting 78 cents on every dollar produced, with unbilled services at some sites and $200K+ in claims aging past 90 days. The RCM dashboard traced every dollar from service to payment — in 12 months collections rose from 78% to 98%, recovering $275K in leaked revenue.

Industry

Healthcare / Dental Sleep Medicine

Dental sleep medicine delivered across five clinical sites under one group.

  • Dental Sleep Medicine
  • Oral Appliance Therapy
  • Multi-Site Care
Business Type

5-Location DSO

A dental support organization collecting only 78 cents on every dollar produced.

  • DSO
  • 5 Locations
  • CFO-Led Program
Core Offering

Revenue Cycle Management Dashboard

Full visibility from service delivery to payment, with prioritized actions to close gaps.

  • Real-Time KPIs
  • Denial Workflow
  • Aging Alerts
  • Payment Processing
Revenue Lifecycle Covered

Production to Collection in One View

Every stage tracked end to end so no claim or balance goes unworked.

  • Production
  • Billing & Submission
  • Adjudication
  • Collections
Impact

98% Collection Rate Within 12 Months

Up from 78%, recovering $275K and cutting days in A/R from 52 to 18.

  • $275K Recovered
  • 18 Days in A/R
  • Real-Time Reporting
Build your idea

Talk to our experts

Scope a revenue cycle dashboard for your own multi-location group.

  • Free Consultation

The Challenge: Invisible Revenue Leakage

Revenue leaked at every stage with no visibility to stop it.

78 Cents
Revenue was leaking at every stage of the cycle — unbilled visits, denied claims sitting untouched, patient balances never collected, and provider production invisible to leadership. The DSO was collecting only 78 cents on every dollar produced.
2 Weeks
Financial reporting was a manual, 2-week process involving spreadsheets from each location. By the time leadership saw the numbers, it was too late to act, with no way to compare location performance or spot bottlenecks.
$200K
Some locations had over $200K in aging claims that had gone untouched for 90+ days. Without visibility into the pipeline, these claims quietly aged past filing deadlines and became unrecoverable.

See every dollar.
Close every gap.
Collect what you earn.

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Our Solution

  • Real-Time Financial Dashboard

    Real-Time Financial Dashboard

    Real-Time Financial Dashboard

    • Real-time dashboard: gross & net production, adjustments, collections
    • Dashboard config with customizable KPI widgets per role
    • Growth analysis with year-over-year trending
  • Provider & Location Analytics

    Provider & Location Analytics

    Provider & Location Analytics

    • Provider-level performance and utilization reports
    • Location-level P&L comparison across all 5 sites
    • Fee schedule optimization based on payer reimbursement data
  • Collections & Payment Processing

    Collections & Payment Processing

    Collections & Payment Processing

    • Integrated patient payment processing
    • Automated invoice generation and payment reminders
    • Aging report for outstanding claims and patient balances
  • Full Revenue Lifecycle Tracking

    Full Revenue Lifecycle Tracking

    Full Revenue Lifecycle Tracking

    • End-to-end: Production, Billing, Submission, Adjudication, Collection
    • Automated alerts for claims approaching filing deadlines
    • Denial workflow with prioritized action items
  • Payer Contract & Denial Management

    Payer Contract & Denial Management

    Payer Contract & Denial Management

    • Reimbursement compared against contracted rates per payer
    • Denial root causes grouped to fix upstream, not re-bill
    • Underperforming contracts flagged ahead of renegotiation

Key Challenges We Solved

Hover a row to see what changed.

Why They Chose Us

The DSO needed more than a reporting tool — they needed a system that actively identified revenue leakage and guided staff to close it. Our RCM platform combines visibility with actionable workflows.

The Results

Every number below was measured in production after launch — not projected in a pitch deck.

98%

Collection Rate — Up from 78%

$275K

Revenue Recovered — Within 12 months

18 days

Days in A/R — Down from 52 days

Real-time

Financial Reporting — Replaced 2-week manual process

Global presence

Three offices. One team.

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