Answers on the first ring, 24/7
Every caller, at the same time, with no hold queue. The 6:40pm call that used to hit voicemail is answered at 6:40pm.
Award-Winning Voice AI Development
Every Call Your Front Desk Cannot Get To, Answered
During clinic rush, at lunch, after 5pm and on Saturday morning. The AI receptionist picks up on the first ring, in your practice name, and does the front desk work the call needs.
Books new and existing patients
Checks live availability, offers real slots, captures the details your intake needs and writes the appointment into your practice management system.
Reschedules and cancellations
Moves the appointment instead of losing it, applies your cancellation policy consistently, and offers the freed slot to the waitlist.
Answers the routine questions
Hours, location and parking, which insurance you accept, what to bring, how to prepare, whether you are taking new patients. The questions that take up a third of front desk time.
Triage and transfer
Understands why the patient is calling. Clinical questions, results, billing disputes and urgent calls go to the right person immediately, with a summary so nobody repeats themselves.
Overflow, after hours, or everything
You choose the routing. Take only the calls the desk misses, only calls outside business hours, or every call. Change the rule any time.
Structured messages, not voicemail
When a call does need a person who is not available, the receptionist takes a proper message, confirms the callback number, and creates a task your team sees the moment they open the day.
What a Missed Call Actually Costs a Practice
Before the AI receptionist went live, the specialty network in our case study answered 61% of inbound calls. Here is where the other 39% were going, and what changed.
The baseline
39% of calls were never answered
Not because the team was idle. Because the phone rang while they were checking in the patient at the desk, at lunch, or after the doors closed. Most of those callers did not try again.
After hours
40% of bookings now happen after hours
Once the receptionist was answering, four in ten bookings arrived outside business hours. That demand always existed. It was going to voicemail and, from there, to the practice down the road.
New patients
New patient bookings rose 31%
A new patient calling for the first time is the most expensive call to miss. They have no loyalty yet and a list of other numbers. Answering first is most of the battle.
No shows
No show rate fell from 26% to 11%
Confirmations that a person actually answers, a chance to reschedule instead of skipping, and waitlist backfill when a slot does open up.
The desk
Front desk time back for the patient in front of them
Booking, rescheduling and routine questions moved to the receptionist. Staff stopped apologising to the patient at the counter while the phone rang.
Time to live
Every site live in under four weeks
Connector to the scheduling system, approved call flows, routing rule set. No new phone system, no new software at the desk.
Live in Weeks, Not Quarters
Three steps from first conversation to the receptionist answering your phones. Hover or tap a step to see what it involves.
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Step 1: We connect to your schedule
Step 1: We connect to your schedule
A small connector on your side reads availability from the practice management system or EHR you already use and writes bookings back into it. Your team keeps working in the same screen. If your system is not one we have connected before, scoping that connector is the first thing we do.
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Step 2: You approve what it says and does
Step 2: You approve what it says and does
Greeting, booking rules, the questions it answers, your cancellation policy, and exactly when it transfers to a person. You hear it on test calls in your practice name before a single patient does. Then you pick the routing: overflow only, after hours only, or every call.
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Step 3: The phone gets answered
Step 3: The phone gets answered
Bookings appear in your schedule. Messages appear as tasks. Every call is transcribed and reviewable. Your front desk starts the day with a full calendar and a short list of real hand offs instead of a voicemail box.
How a Voice Agent Compares to What You Have Now
Most practices are already paying for one of these. Here is what each one does with a patient who calls at 6:40pm wanting to book.
Phone tree / IVR
Press 2 for scheduling, then leave a message
An auto attendant routes; it cannot book. After hours it collects a voicemail that someone has to return tomorrow, by which time a third of callers have booked elsewhere. It answers no questions and knows nothing about the patient.
Human answering service
Takes a message, bills by the minute
A live operator sounds warm but works from a script and a message pad. They cannot see your schedule, so nothing gets booked. Cost scales with call volume, quality varies by shift, and PHI is being handled by a third party you did not vet clinician by clinician.
Another front desk hire
One more person, the same eight hours
Adding headcount helps until lunch, sick days and 5pm. A person answers one call at a time, does not work weekends, and still has patients standing at the desk while the phone rings. Turnover means retraining the same call flows every year.
Text only chatbot
Answers the website, misses the phone
Web chat handles the patients who were going to fill in a form anyway. The patients who call are older, in pain, or on a lunch break, and they want to speak. A chatbot never touches the channel where most bookings actually arrive.
Bonami voice agent
Answers, books, confirms, and hands off
Picks up every call at once, day or night, in your practice name. Offers real slots and writes the booking into your system. Answers routine questions, escalates the rest to a person with a summary, and logs every word. Same cost whether it is a quiet Tuesday or a Monday after a long weekend.
Where humans still win
What the agent is built not to do
It does not give clinical advice, discuss results, negotiate a bill, or handle a distressed caller alone. Those go to your team, immediately, with context. A voice agent that claims to do everything is one you should not put in front of patients.
Works With the Systems Your Practice Already Runs
The agent is only useful if the booking lands in your real schedule and the call routes through your real phone number. Both are handled through a connector on your side, so nothing about how your team works changes.
EHR & Practice Management
Reads availability and writes bookings, reschedules and cancellations back into the record. Systems we have connected to or scoped connectors for:
- Epic
- Oracle Health (Cerner)
- athenahealth
- eClinicalWorks
- NextGen
- Meditech
- Curve Dental
- Open Dental
Telephony & Call Routing
Your number stays. Route every call to the agent, only overflow when the desk is busy, or only after hours. Change the rule any time.
- Keep your existing number
- SIP trunking
- Twilio
- Overflow and after hours forwarding
- Warm transfer to any extension
Channels
Voice first, because that is where bookings arrive, with text where it helps the patient.
- Inbound and outbound voice
- SMS confirmations and directions
- Missed call text back
- Voicemail fallback if you want one
Governance & Compliance
A system that talks to patients about their care has to be reviewable word for word.
- Every call transcribed
- Immutable call log
- BAA signed, HIPAA and HITECH
- SOC 2 Type II controls
- Role based access to recordings
Running something not listed here? Tell us the system on the call. Scoping the connector is the first thing we do, before anything is quoted.
Built for the Way Your Practice Answers the Phone
One AI receptionist, tuned to how calls actually arrive in your specialty.
New patient booking with insurance check
Hygiene recall and reactivation
Emergency call triage to the on call dentist
Unscheduled treatment follow up
One receptionist across every location
Brand consistent greeting per site
Route by location, provider or service
Group level call reporting
Appointment booking and confirmations
Referral intake and callback scheduling
Prescription refill requests routed correctly
Results calls transferred, never answered by the agent
Warm, unhurried intake conversations
Crisis language detected and escalated immediately
Discreet confirmations and reminders
Waitlist management for high demand providers
Wait time and hours questions answered live
Directions and parking
Symptom based routing to a nurse line
Overflow when every line is ringing
Built for Healthcare, Safe by Design
A voice agent that talks to patients carries a higher bar — every safeguard below is built in from the start.
PHI is encrypted end to end, auto-redacted with human review, never used to train models — HIPAA, HITECH, and SOC 2 Type II.
The agent introduces itself with your practice name, hours, and tone — a natural, on-brand conversation, not a robocall.
The agent follows the call flows you approve — never improvises clinical advice, and escalates anything outside its remit.
Complex, sensitive, or unhappy calls route to your team automatically — the agent knows the edge of its lane and steps back.
Every call is logged, transcribed, and reviewable, so you always know exactly what was said on your behalf.
PHI is deleted on a fixed schedule per your agreement, never retained in training datasets, and never shared.
One Network. What Changed After the Voice Agent Went Live.
A multi site specialty provider group, live in under four weeks across every location. Every number below is from that deployment.
94%
Of inbound calls answered, up from 61%. The rest used to hit voicemail during clinic hours or ring out after close, and most of those callers never tried again.
+31%
New patient bookings across the network. Demand that arrived at the wrong moment is now captured and scheduled while the patient is still on the line.
40%
Of bookings now captured after hours. Patients calling at 7pm book at 7pm instead of leaving a message that often went nowhere.
26% to 11%
No show rate. Multi channel confirmations patients actually answer, plus waitlist backfill that turns a cancelled slot back into a completed visit.
Award-Winning AI Development & Consulting
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Global Spring Winner
Top App Development Company
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Highly Rated on Trustpilot
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Top App Development Company
ASSOCHAM Member
Frequently Asked Questions
[ 1 ]
What is an AI receptionist for a medical or dental practice?
An AI receptionist is software that answers your practice phone in natural conversation and does the front desk work the call needs: booking, rescheduling and cancelling appointments in your practice management system, answering routine questions about hours, location, insurance and preparation, and transferring anything clinical or sensitive to your team with a summary. It answers every call at once, around the clock, in your practice name. It is not a phone tree and it is not a voicemail box.
[ 2 ]
How is an AI receptionist different from an answering service?
A human answering service takes a message and bills by the minute. The operator cannot see your schedule, so nothing gets booked, and the message still has to be returned the next morning by your team. An AI receptionist books the appointment while the patient is on the line, answers their questions, and only creates a message when a person is genuinely needed. Cost does not rise with call volume, and PHI is not being handled by a rotating pool of third party operators.
[ 3 ]
How is it different from an IVR or auto attendant?
An IVR presents a menu and routes. It cannot book, cannot answer a question, and after hours it collects a voicemail. The AI receptionist listens to what the patient says in their own words and resolves it: offers live slots, writes the booking, answers the question, or transfers with context. Callers who abandon a menu stay on the line because they are talking to something that is helping.
[ 4 ]
Can it book directly into our practice management system?
Yes. A connector on your side reads availability and writes bookings, reschedules and cancellations back into the system you already use, so your team keeps working in the same screen with no double entry. We have connected to or scoped connectors for Epic, Oracle Health, athenahealth, eClinicalWorks, NextGen, Meditech, Curve Dental and Open Dental among others. If yours is not listed, scoping the connector is the first thing we do.
[ 5 ]
Does it sound human?
It holds a natural, low latency conversation, uses your practice name, hours and tone, and handles interruptions the way a person does. It also tells patients it is an automated assistant when asked. Patients should never be misled about who they are talking to, and in our experience they do not mind as long as the call gets them what they needed.
[ 6 ]
What happens when a caller asks something it cannot handle?
It transfers. Clinical questions, test results, billing disputes, complaints, a distressed caller, or anything outside the call flows you approved go to your team immediately with a summary of the conversation so far. If nobody is available it takes a structured message, confirms the callback number and creates a task. It never improvises a clinical answer.
[ 7 ]
Can it handle several calls at the same time?
Yes, with no limit. Monday morning after a long weekend, a weather cancellation wave, or a marketing campaign that lands while the desk is at lunch no longer produce a queue or a busy signal. Every caller is answered on the first ring at the same time. This is the main thing a receptionist hire cannot do.
[ 8 ]
Do we have to change our phone number or phone system?
No. Your number stays and your phones stay. A forwarding rule you control sends calls to the receptionist: every call, only overflow when the desk is busy, or only outside business hours. You can change that rule whenever you like. Transfers to any extension work as they do today.
[ 9 ]
Is it HIPAA compliant?
Yes. We sign a Business Associate Agreement. PHI is encrypted in transit and at rest, access to recordings and transcripts is role based, and patient data is never used to train models. Every call is logged and transcribed so you can review exactly what was said on your behalf. We operate to HIPAA, HITECH and SOC 2 Type II standards across all of our healthcare work.
[ 10 ]
Will it work for a practice with multiple locations?
Yes. One receptionist can answer for every site with a location specific greeting, hours and provider list, route by location, provider or service, and book into each site's schedule. The multi site specialty network in our case study went live across every location in under four weeks.
[ 11 ]
How long does setup take?
A single practice is usually live in two to three weeks. The multi site network in our case study was live at every location in under four. The timeline is set by the connector to your scheduling system and how quickly your team approves the call flows, not by the AI.
[ 12 ]
How much does an AI receptionist cost?
It is priced as a flat monthly service for the practice, not per minute or per call, so a busy month does not produce a surprise bill. The figure depends on the number of locations and whether you also want outbound recall and confirmations. We give a fixed quote after a short call about your call volume. The comparison most practices make is against a human answering service billed by the minute, or a front desk hire that still leaves the phone unanswered at lunch and after 5pm.
[ 13 ]
What results should we expect?
On the network in our published case study, answered calls went from 61% to 94%, new patient bookings rose 31%, 40% of bookings now happen after hours, and the no show rate fell from 26% to 11%. Your numbers depend on how many calls you miss today, which we will measure with you before you commit to anything.
Find Out How Many Calls You Missed Last Week
Most practices have never counted. We will look at your call logs with you, show you where the calls are going, and let you hear the receptionist answer one in your practice name. Thirty minutes. No pitch deck. No commitment. Ready for outbound recall and confirmations as well? See the full AI voice agent for healthcare.
Book Your Free Demo40%
Average Productivity Increase
60%
Reduction in Manual Tasks
96%
Client Satisfaction Rate
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