AI patient triage software for structured symptom collection, clinical acuity scoring, and intelligent care-setting routing across every channel.
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US primary care wait averages 26 days. 46% of ED visits belong in lower-acuity settings ($2,200 vs. $150 at urgent care), 42% of patient calls go unanswered, and high-volume triage nurses miss 8–12% of high-acuity presentations.
ESI inter-rater reliability between triage nurses is 0.70–0.80 — the same patient scores differently 20–30% of the time. The agent applies one validated protocol to every contact, every time, eliminating variability that drives both clinical risk and ED overcrowding.
46% of ED visits are manageable in lower-acuity settings — a triage failure, not a patient education failure. The agent routes appropriate-acuity patients to urgent care, telehealth, or scheduled primary care before they default to the ED.
After-hours contacts are 30–40% of total primary care volume (AAFP) — largely handled through unanswered calls or unstructured responses. The agent delivers 24/7 protocol-driven triage coverage with the same clinical rigour as the daytime team.
Six capability pillars — from structured symptom collection and ESI-aligned acuity scoring to intelligent routing, after-hours coverage, and EHR pre-population — deployed to reduce preventable ED overcrowding and deliver consistent triage across every patient contact channel.
Six capability pillars — from structured symptom collection and ESI-aligned acuity scoring to intelligent routing, after-hours coverage, and EHR pre-population — deployed to reduce preventable ED overcrowding and deliver consistent triage across every patient contact channel.
Validated symptom interview across web, mobile, SMS, and phone — collecting chief complaint, onset, severity (0–10), associated symptoms, medications, allergies, and relevant history before any clinical staff engagement.
Maps collected symptom data against the five-level ESI framework — producing a consistent, documented acuity recommendation for clinical staff review every time.
Routes by acuity — Level 1/2 escalated to ED immediately; Level 3 to urgent care or telehealth; Level 4/5 to scheduled primary care or async messaging.
Detects sepsis indicators (fever + tachycardia + altered mental status) in real time — immediately routing the patient to ED with a sepsis-flag notification to the receiving clinical team.
24/7 structured triage coverage — the same validated symptom interview and acuity scoring at 2am as during business hours, with consistent clinical rigour regardless of call volume.
Clinical summary pre-populated into Epic, Cerner, or athenahealth before the patient arrives — chief complaint, symptoms, vitals, medications, acuity score, and red flag status ready in the visit note.
Every hour of sepsis treatment delay increases mortality by 7%. Manual triage carries an 8–12% under-triage rate. Deflecting 40% of unnecessary ED visits at a $2,050 average cost differential transforms the financial model.
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It conducts structured symptom interviews across digital and phone channels, generates ESI-aligned acuity scores, routes patients to the right care setting, and pre-populates EHR records before clinical staff engage. It supports — not replaces — licensed triage professionals; every acuity score is a decision-support recommendation, and red flag presentations trigger immediate escalation.
ESI (five-level) is the default; CTAS, MTS, and ATS are available alternatives. Symptom pathways and scoring thresholds are customisable to your clinical policies — all changes are version-controlled and require clinical governance sign-off before activation.
Escalation is hardcoded and cannot be suppressed. Sepsis, FAST stroke signs, acute cardiac, respiratory distress, altered consciousness, haemorrhage, or severe allergic reaction trigger dual-track escalation: the patient is directed to call 911 or go to ED, and a clinical alert fires to the on-call team within 60 seconds.
Epic via FHIR R4 (MyChart + Interconnect API), Oracle Health/Cerner via Millennium FHIR API and CDS Hooks, athenahealth via REST API. All EHR writes are labelled as AI-generated decision support with model version, timestamp, and confidence score.
Yes — deployed under a BAA as a HIPAA-covered entity, with PHI encrypted in transit (TLS 1.3) and at rest (AES-256), role-based access controls, immutable audit logging, and annual third-party security risk assessments. PHI is never used for model training without de-identification and a separate DUA.
Symptom interviews in 10 languages: English, Spanish, Mandarin, French, Vietnamese, Arabic, Portuguese, Korean, Tagalog, and Russian. Voice interactions route to Language Line Solutions for real-time medical interpretation; all triage output is documented in English.
The agent handles the 4–6 minutes of structured intake — chief complaint, symptom history, vitals self-report, medications — so nurses receive a pre-populated screen with acuity recommendation and confidence score. Their role shifts to clinical validation and patient relationship management.
Standard go-live is 8–10 weeks: clinical governance and BAA (wks 1–2), EHR FHIR integration (wks 3–4), channel setup (wks 5–6), supervised parallel pilot (wks 7–8), sign-off and full activation (wks 9–10). Prerequisites: EHR API credentials, clinical governance sign-off, and a designated clinical informatics lead.
