60+ mi
Patients with suspected sleep apnea dropped off between screening and follow-up. For rural patients, 60+ mile drives for a 20-minute consult made it easy to skip appointments.
How a Multi-Location Practice Reduced No-Shows by 45% with Virtual Sleep Consultations
Patients with suspected sleep apnea were dropping off between screening and follow-up. We built a telemedicine module that brought consultations to patients — recovering $180K in annual revenue.
Get StartedAbout the Project
A 12-location rural Texas practice was losing 4 in 10 patients to no-shows, with 60+ mile drives for a 20-minute consult costing $350 per empty slot. We built an integrated telemedicine module for virtual evaluations and sleep study reviews, reserving in-person visits for scanning and fitting.
Industry
Healthcare / Dental Sleep Medicine
Sleep apnea evaluation and oral appliance therapy delivered across rural Texas.
Business Type
Multi-Location Practice Group
12 locations serving patients who drove 60+ miles for a 20-minute consult.
Core Offering
Telemedicine & Virtual Consultations
Virtual evaluations and sleep study reviews built into the existing appointment workflow.
Visit Workflow
Virtual first, in-person only when hands are needed
In-person slots reserved for digital scanning and appliance fitting.
AI Documentation
Notes Finished Before the Call Ends
Real-time transcription and auto-generated SOAP notes land in the patient record.
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Scope your own telemedicine module with our healthcare team.
The Challenge: Rural Drop-Off and No-Shows
Rural drives were costing patients and revenue.
38%
No-show rates hit 38%, with each empty slot costing $350. The practice was losing revenue while patients who needed treatment fell through the cracks.
Compliance
They needed to bring consultations to the patient — without sacrificing clinical quality, documentation, or compliance.
Reduce no-shows.
Recover lost revenue.
Bring care to the patient.
Talk to Our Team
Our Solution
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Scheduling & Patient Notification
Scheduling & Patient Notification
- Telemedicine toggle when scheduling — system auto-generates meeting link
- Meeting links sent via SMS and email with one-click join
- Virtual waiting room with intake form completion before the call
-
Video Consultation Experience
Video Consultation Experience
- Video consultations launched directly from the appointment dashboard
- Screen sharing for reviewing sleep study results with patients
- Recording capability for compliance documentation
-
AI-Powered Documentation
AI-Powered Documentation
- Real-time call transcription stored in the patient record
- SOAP note auto-generation from transcription post-call
- Visit summary sent to patient via the portal automatically
-
Follow-Up Workflow
Follow-Up Workflow
- Follow-up appointment scheduled at the end of the consultation
- In-person visits only for digital scanning & appliance fitting
- Automated reminders for upcoming in-person and virtual visits
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Compliance & Licensing Guardrails
Compliance & Licensing Guardrails
- Provider licensure checked against the patient's state at booking
- Consent to telehealth captured before the call connects
- Recordings and transcripts retained under HIPAA controls
Why They Chose Us
The practice needed a telemedicine solution built into their existing workflow — not another disconnected app. Our integrated approach meant zero context-switching for providers and a seamless experience for patients.
Embedded in the Workflow
Telemedicine launches from the same appointment dashboard doctors already use — no separate login, no separate app, no learning curve.
AI Documentation
Real-time transcription and auto-generated SOAP notes mean the clinical record is complete before the doctor even ends the call.
Patient-First Design
One-click join links, virtual waiting rooms, and pre-call intake forms make the experience frictionless for patients of all technical abilities.
Compliance Built In
Recording, transcription archival, and structured notes ensure every telemedicine visit meets payer documentation requirements.
The Results
Every number below was measured in production after launch — not projected in a pitch deck.
45%
Reduction in No-Shows — 38% down to 21%
89%
Follow-Up Completion — Up from 52%
60%
Consultations Moved to Virtual — Freeing in-person slots
$180K
Annual Revenue Recovered — Within 6 months of launch
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