#1 Drop-Off
Home Sleep Test referrals were the #1 patient drop-off point. Paper referrals got lost, labs took days to acknowledge receipt, and results sat in a fax pile while patients assumed nobody cared.
Streamlining Home Sleep Test Referrals: From 10-Day Turnaround to 48 Hours
Paper-based HST referrals were the #1 patient drop-off point. We built a digital referral pipeline with real-time tracking and OCR-powered results processing that cut turnaround from 10 days to 48 hours.
Get StartedAbout the Project
A New York practice ordering 40+ home sleep tests a month lost a third of referrals to missing faxes and unread results. The digital referral pipeline tracks every HST, OCRs incoming results, auto-populates the diagnosis, and queues doctor review — turnaround fell to 48 hours and drop-off from 35% to 5%.
Industry
Healthcare / Dental Sleep Medicine
Sleep apnea diagnosis and oral appliance therapy delivered by a New York practice.
Business Type
High-Volume Sleep Practice
40+ home sleep tests ordered every month across multiple partner labs.
Core Offering
HST Referral Management
Digital referrals with real-time tracking and OCR results processing, end to end.
Referral Tracking
Every referral has a status, not a guess
Referrals move through five tracked states with alerts the moment one stalls.
Integrations
Digital Labs and Fax Labs
Preferred lab routing rules plus integrated fax for labs still working on paper.
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Scope your own digital referral pipeline with our healthcare team.
The Challenge: Referrals Lost for Good
Referrals vanished between screening and results.
15%
15% of referrals were lost or untracked — no way to know if a fax was received, the test was completed, or results were coming back. The black hole was losing patients.
20 min
When results arrived, staff spent 20 minutes per patient manually entering AHI, RDI, SpO2 nadir, and sleep time. With 40+ tests monthly, transcription errors introduced clinical risk.
Track every referral.
Process results instantly.
Never lose a patient.
Talk to Our Team
Our Solution
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One-Click Referral & Auto-Routing
One-Click Referral & Auto-Routing
- One-click HST referral with pre-filled demographics, insurance & notes
- Preferred lab management with auto-routing rules
- Integrated fax service for labs that still require fax
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Real-Time Status Tracking
Real-Time Status Tracking
- Real-time status: Sent, Acknowledged, Scheduled, Completed, Received
- Automated alerts for referrals that stall at any stage
- Referral analytics: volume, turnaround, lab performance comparison
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OCR Results Processing
OCR Results Processing
- Incoming results OCR: auto-extract AHI, RDI, SpO2 nadir & sleep time
- Auto-populated diagnosis from extracted metrics
- Zero manual data entry — results flow directly into the patient record
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Doctor Review & Patient Notification
Doctor Review & Patient Notification
- Auto-notification to doctor when results are ready for review
- Streamlined review interface with key metrics highlighted
- Auto-notification to patient when results are interpreted
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Insurance & Authorization Checks
Insurance & Authorization Checks
- Coverage verified before the referral leaves the practice
- Authorization requirements surfaced with the referral order
- Expired coverage flagged upfront, not discovered at billing
Why They Chose Us
The practice needed a referral system that worked with their existing lab relationships — including labs that still operate on fax. Our hybrid approach supports both digital and fax-based labs while bringing modern tracking to every referral.
Hybrid Digital + Fax Support
Works with both digital labs and fax-based labs — the practice didn't have to change their lab relationships to benefit from tracking and OCR.
OCR Results Extraction
Incoming sleep study results are automatically parsed for key metrics — AHI, RDI, SpO2 nadir, total sleep time — and populated into the patient record.
Lab Performance Analytics
Compare turnaround times, completion rates, and result quality across labs to make data-driven decisions about preferred partnerships.
Patient Communication
Automated notifications keep patients informed at every stage — from referral sent to results interpreted — preventing the silence that causes drop-off.
The Results
Every number below was measured in production after launch — not projected in a pitch deck.
48hrs
Referral-to-Results Turnaround — Down from 10-14 days
0%
Lost or Untracked Referrals — Down from 15%
5%
Patient Drop-Off at HST Stage — Down from 35%
80+
Monthly Referral Capacity — Up from 30
Global presence
