45%
45% of patients who received an oral appliance stopped using it within 90 days — skipping titration adjustments, comfort check-ins, and follow-up sleep tests. Follow-up was ad hoc: "call them if you remember."
95% Treatment Adherence via Omni-Channel Patient Engagement
Milestone-triggered messaging across chat, SMS, email, and fax lifted treatment adherence from 55% to 95% and doubled referral volume.
Build Your Patient Engagement PlatformAbout the Project
An omni-channel patient communication platform with sequences triggered by treatment milestones — comfort check-ins, titration reminders, follow-up scheduling, adherence tracking, and annual reauthorization. It replaces ad-hoc follow-up with systematic, evidence-based engagement.
Industry
Healthcare & Dental Sleep Medicine
Oral appliance therapy patients who need sustained follow-up after delivery.
Business Type
Practices focused on long-term treatment adherence and outcomes
A Georgia practice where 45% of patients quietly stopped using their appliance.
Core Offering
Omni-channel automated patient engagement with milestone-based sequences
Milestone-triggered messaging across chat, SMS, email, and fax from one hub.
Engagement Milestones
Every moment a patient might drop off
Sequences fire from the Day 1 check-in through Month 12 reauthorization.
Integrations
Built Into the Care Timeline
Every chat, SMS, email, and fax lands in one timeline the whole care team sees.
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The Problem: 45% of Patients Gone in 90 Days
Patients were quietly dropping off after delivery.
Assumed Happy
This Georgia practice assumed patients were happy, but most hit early discomfort and quietly gave up.
Milestone Engine
The goal: an automated, milestone-triggered engagement engine that reaches patients at critical moments — before they drop off.
From patients disappearing after delivery
to 95% treatment adherence
with automated milestone-based engagement
Transform Patient Adherence
Our Solution
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Omni-Channel Messaging Platform
Omni-Channel Messaging Platform
- In-app chat, SMS, email & fax — all channels in one hub
- Communication history across all channels displayed in a single timeline
- Group messaging for care team coordination across providers
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Milestone-Triggered Automated Sequences
Milestone-Triggered Automated Sequences
- Day 1 check-in, Day 3 comfort tips, Week 1 titration reminder
- Week 2 progress check-in, Week 4 follow-up sleep test scheduling
- Month 3 adherence check, Month 6 re-eval, Month 12 reauthorization
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Patient Education & Response Tracking
Patient Education & Response Tracking
- Patient education video library shareable via any messaging channel
- Patient response tracking with escalation rules for non-responders
- Automated appointment reminders with one-click confirmation
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Adherence Analytics & Reporting
Adherence Analytics & Reporting
- Adherence dashboards with patient-level & practice-level views
- Follow-up sleep test completion tracking and automated scheduling
- NPS surveys built into sequences for satisfaction monitoring
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Escalation & Care Team Alerts
Escalation & Care Team Alerts
- Non-responders escalated to staff on a defined schedule
- Symptom reports routed to clinicians, never answered automatically
- Alerts land in one queue with the message history attached
Why This Platform Transforms Patient Engagement
We built an automated engagement engine that reaches every patient at every critical milestone in their treatment journey — across every channel — without adding staff workload.
Milestone-Based Automation
Treatment milestones automatically trigger the right message, at the right time, through the right channel — from Day 1 check-in to Month 12 reauthorization.
Unified Communication Timeline
Every patient interaction — chat, SMS, email, fax — displayed in a single chronological timeline with full context for the entire care team.
Intelligent Escalation Rules
Non-responsive patients are automatically escalated — if a Day 3 comfort check gets no reply, the system triggers a phone call task for staff follow-up.
Education Content Library
Shareable video library with comfort tips, usage guides, and progress milestones — empowering patients with self-service resources at every stage.
The Impact: From Patient Dropout to Industry-Leading Adherence
Every number below was measured in production after launch — not projected in a pitch deck.
95%
Treatment Adherence — Up from 55% at 90 Days
85%
Patient Response Rate — Up from 30%
88%
Follow-Up Test Rate — Up from 35%
78
Patient NPS Score — Up from 42
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